ATM Parts Buyers' Guide

ATM malfunctions can cost operators dearly in financial penalties, lost business and damaged reputations. Getting swift access to high quality ATM parts and preventative maintenance kits is vital in ensuring the reliability of the ATM machines that you support.

With so many ATM parts suppliers across the world, how can you be sure you are picking the best? Follow this guide to ensure you are getting technical expertise, quality, durability, reliability and security from your ATM Parts provider. Use this handy list of questions to help you make the right decision for your ATM Parts Supplier every time:

Can they guarantee same day shipping?

Financial penalties for malfunctioning ATMs can arise after a few hours, so lost days are a disaster to business. Same day shipping is a must for this fast paced industry - you need an ATM Parts provider that can deliver same day shipping across the world.

• TestLink offer same day global shipping by rapid overnight despatch.

How large is their stock inventory?

Any part of an ATM can malfunction and after diagnosing the issue you will need to find the right part. Without millions of pounds worth of ATM parts immediately ready for shipping, it is unlikely the ATM parts supplier will be able to meet any promises of swift delivery. You need an ATM parts provider with a vast inventory of parts, ready to despatch to you.

• TestLink has a £7.5 million inventory of stock ready for immediate despatch to you across the world.

How reliable are their ATM parts?

Choose an ATM parts provider that has OEM trained engineers with a wealth of technical expertise who remanufacture parts to 'as new' condition. Don't risk choosing parts that have been merely cleaned up or cosmetically refurbished.

• TestLink's ATM parts engineers have a wealth of experience, guaranteeing quality, durable, reliable and secure ATM parts to 'as new' condition.

Do they offer a proper warranty?

Make sure you choose a supplier that gives a no quibble warranty, not one made worthless by exclusions in the small print.

• TestLink offer a 90 day no quibble guarantee on ATM parts.

How secure is their operation?

ATM spare parts should be remanufactured and stored in bank-approved secure facilities. Individual parts and modules should be logged and tracked using their original OEM serial numbers, ensuring maximum security with sensitive items.

• TestLink carry out all ATM parts work in bank-approved secure facilities in the UK and Czech Republic by OEM-trained engineers.

Can they supply piece parts or obsolete parts?

Do not be forced into buying entire modules when only one gear or bearing has failed. Do not let the lack of one or two obsolete parts spell the end of an otherwise perfectly good ATM module.

• TestLink supply piece and obsolete parts - we will only sell whole modules if it is more economical for you.

Do they offer preventative maintenance kits?

ATM parts experts know all the potential weak spots in every model and can provide preventative maintenance kits to improve ATM reliability.

• TestLink's expert engineers have 'whole ATM' experience and are always up to date with potential weak spots in all ATM models. TestLink create preventative kits to ensure our customers get the maximum life out of their ATMs.

Do they offer added benefits for signing up for an account?

Many organisations want your personal information, but you can be left wondering why when you get nothing useful in return. If you are going to submit your personal details, make sure you are getting something in return from the company.

• TestLink offer access to our expert technical advice guru service 'Ask Martin' where you can submit all your technical questions and receive helpful informative advice in return. You can also look through questions and answers submitted by others. You are given access to pricing of parts and can also submit online orders to the ATM Parts sales department.

Do they offer different ways to search for parts?

It is not always easy to find the part number so sometimes you need to search by the part type or description. An online parts finder that only offers searching by part number is not going to be useful.

• TestLink's ATM Parts Finder lets you search by part number, part description, part type, ATM model and ATM brand. This tool will help you to find the part much more easily and quickly.

Do they provide complete customer support?

Get the right advice before you buy. Choose ATM parts suppliers that offer telephone and email support so you buy the right parts first time, every time.

• TestLink offer customer support via email and telephone and our customer support team are always ready to help.

Are they an expert?

Many companies will claim to be an ATM Parts expert but are they really? Do they offer you extra services and information to make you confident that they are?

• TestLink are proud of their expertise in the ATM parts field and are always striving to give our customers that little bit extra. We now have a glossary to help with the industry jargon, a buyer's guide to purchasing parts, a technical library (Ask Martin) and a weekly ATM parts email to help with your buying needs.

Can they provide complete ATMs?

Choose a company that can rebuild and supply complete ATMs. It is more likely to have superior technical expertise and a much wider range of solutions.

• TestLink are global experts in ATM solutions and sell 'as new' refurbished ATM machines that are as or more reliable than new ATMs.

Download the TestLink ATM Parts Buyers Guide Now!

For more information about ATM parts, visit the dedicated ATM Parts website www.atm-parts-testlink.com or contact TestLink:

UK

t: +44 (0) 1202 627100
e:

CZ

t: +420 220 121 451
e: