Leading ATM Solutions Provider TestLink Launches ATM Diagnostics Software

Global ATM solutions provider TestLink is tapping into the brains of ATMs with the provision of the NCR ATM diagnostics software - ATMdesk - for engineers and service providers.

Armed with 20 years of experience providing repairs to the leading ATM OEMs and maintenance organisations, ATMdesk from TestLink sets out to make the everyday task of NCR ATM maintenance easier, faster and more cost effective than ever.

ATMdesk is a low-cost stand alone diagnostic software for NCR 56xx, Easypoint (53xx), Personas (58xx) and SelfServ (66xx) ATMs.

ATMdesk completely replaces NCR ATM hardware diagnostics securely, simply and cost effectively.

To ensure complete ATM security, ATMdesk is not installed on the machine's hard drive. It boots directly from a removable Linux disk (floppy, flash or CD) - leaving no trace within the ATM.

ATMdesk aims to provide ATM engineers and service providers with the tools they need to improve productivity by pinpointing faults quickly.

Determining the fault within the device and decoding it - ATMdesk increases the number of first time fixes and reduces part usage.

A low cost solution - ATMdesk makes the need for NCR FE key and the NCR Diagnostic Status Code book obsolete.

TestLink Managing Director Greg Hughes said: "Provision of ATMdesk, is the next logical step in supporting field maintenance organisations globally with parts, repairs, training and inventory services.of TestLink."

"Merging Testlink's expertise in ATM hardware diagnostics with standalone diagnostic software for ATMs provides an innovative solution for the ATM marketplace."

ATM service providers can choose from six different products to suit their diverse needs, including remote for remote ATM diagnostic:

ATMdesk/2 for NCR 56xx and Personas 58xx ATMs
ATMdesk/S for SelfServ 66xx ATMs
ATMdesk/Pro for NCR 56xx, Personas 58xx and SelfServ 66xx
ATMdesk/Repair for workshops repairing NCR ATM modules
ATMdesk/Remote for remote ATM diagnostics
ATMdesk/Demo for evaluation on NCR 56xx, Personas 58xx and SelfServ 66xx

Mr Hughes said: "For those wanting the ability to find ATM faults faster and manage ATM fleets better, the new field support service, ATMdesk is a great addition to TestLink's ATM solutions offering."

"At TestLink, innovation is our passion. It drives our development of advanced ATM solutions that maximise our customers' operational efficiency and help them to achieve their business goals."

TestLink witnessed major growth in 2010 and continues to expand. The introduction of new ATM technology such as ATMdesk are part of its ongoing commitment to quality and service in supporting next generation NCR and Wincor ATM machines.

Last year TestLink launched a new easy to use ATM parts finder, providing global ATM service providers with quality, reliable and rapid access to thousands of ATM parts.

Providing global and same day dispatch, ATMdesk is available to order on the ATM part finder website - www.atm-parts-testlink.com.

TestLink teams with and supports many of the leading ATM service organisations across the world, consistently improving ATM field support to ensure maximum uptime through specialist ATM engineer training courses and now ATMdesk.

ATM suppliers TestLink continue to slash costs and simplify ATM ownership with innovative ATM solutions. For more information about ATMdesk, contact Managing Director Greg Hughes, + (0)1202 627100.