Mobile Computing OEM Support

TestLink provide a fully managed support system to OEM products both inside and outside of warranty. Our experienced call handling team receives individual customer requests for service either via a dedicated Business to Business (B2B) link, email or by telephone.

TestLink offers a fully managed service including:

• Organise pick up and return
• Loan or exchange unit
• Detailed diagnosis
• Order appropriate manufacturer parts or free market selection as required
• Repair and test
• Extended soak test
• Software load
• Clean and inspect
• Package and despatch
• Recover exchange unit
• Full manufacturer reporting

All services are operated within a fully integrated Enterprise Management System allowing secure web enabled access to monitor progress of individual jobs or inventory tracking.

To discuss specific requirements of your business and understand how TestLink can assist please contact Testlink.