Service Delivery Coordinator

Full Time Permanent Role

Salary: £26,000

Core Hours: Monday to Friday 8am to 4pm

Location: Upton, Poole – BH16 5SJ

About Us

TestLink have over 30 years of experience and you will benefit from the knowledge that has been built up through our growth so far; thriving through two recessions and expanding into Europe and the USA. Like many successful companies in the industry, we know that continued evolution and innovation are vital, so you'll be joining a forward-thinking culture, a place where you can learn and progress, but also be supported in implementing your own ideas.

Objective

Your official tittle will be ATM Installs Coordinator and you’ll be working as part of the Service Delivery Team, where you will be focused on ensuring that all commercial and contract requirements are delivered.

• Coordinating daily activities to ensure that contract KPI’s are delivered
• Meet internal GP targets in relation to Customer Accounts
• Drive and Implement projects to maximise revenue, reduce costs and improve profitability
• Ensure a timely response to queries both internal and external

Key Duties

• Scheduling of ATM installations in accordance with customer requirements – advising OM or delivery team of any issues
• To ensure all contract KPI’s and SLAs are met
• To monitor and progress the delivery performance to all customers and drive actions to improve performance if it falls below contractual expectations.
• Responsible for ensuring inventory plans are in place and satisfied to meet targets
• All BAU Interactions with customer, and 1st line support/response to queries or issues
• To identify opportunities to increase revenue and reduce cost and progress their implementation.
• To deal with Customer issues and escalations on a day-to-day basis
• To drive and coordinate Customer requirements and feedback to the relevant personnel within TestLink
• Deputise for the Operations manager as appropriate
• To review and submit to customers
• To develop and maintain a broad operational knowledge of all activities within the Team

Requirements

• Good knowledge of Word and Excel essential
• Confident when working with computer databases
• Experienced in providing administrative support, coordinating processes, and generating reports

• Confident when dealing with people at all levels both internal and external to the organisation
• Excellent communicator, with good written and verbal skills
• Good negotiation skills
• Analytical
• Must be able to work under own initiative to solve problems
• Motivated and self-sufficient
• Calm and collected with ability to work under pressure

Systems

• MS Excel
• MS Outlook
• MS Word
• Filemaker (desirable)