Commercial Account Manager

Location Poole, Dorset
Salary up to £28000

Commercial Account Manager

Full Time Permanent Role

Salary: £28,000

Core Hours: Monday to Friday 8am to 4pm

Location: Upton, Poole – BH16 5SJ

About Us

TestLink have over 30 years of experience and you will benefit from the knowledge that has been built up through our growth so far; thriving through two recessions and expanding into Europe and the USA. Like many successful companies in the industry, we know that continued evolution and innovation are vital, so you'll be joining a forward-thinking culture, a place where you can learn and progress, but also be supported in implementing your own ideas.


Working as part of the Service Delivery Team, the Commercial Account Manager will be responsible for ensuring that all commercial and contract requirements are delivered.

  • Coordinating daily activities to ensure that contract KPI’s are delivered
  • Meet internal GP targets in relation to Customer Accounts
  • Drive and Implement projects to maximise revenue, reduce costs and improve profitability
  • Ensure a timely response to queries both internal and external

Key Duties

  • To ensure GP targets are met or exceeded for allocated customers
  • To ensure all contract KPI’s are met
  • To monitor and progress the delivery performance to all customers and drive actions to improve performance if it falls below contractual expectations.
  • Responsible for ensuring inventory plans are in place and satisfied to meet targets
  • Work with IT, Purchasing, Production and Engineering on continuous improvement of system and process
  • To identify opportunities to increase revenue and reduce cost and progress their implementation.
  • To deal with Customer issues and escalations on a day-to-day basis
  • To drive and coordinate Customer requirements and feedback to the relevant personnel within TestLink
  • Deputise for the Operations manager as appropriate
  • Chair Customer review meetings both on site and at customer site
  • To manage the ATM assessment and refurbishment schedule
  • To review and submit to customers quotations for refurbishment of ATMs considering both accuracy and commercial soundness
  • To develop and maintain a broad operational knowledge of all activities within the Team

Key Skills

  • Confident when dealing with people at all levels both internal and external to the organisation
  • Excellent communicator, with good written and verbal skills
  • Good negotiation skills
  • Must be able to work under own initiative to solve problems
  • Calm and collected with ability to work under pressure
  • Good knowledge of Word and Excel essential.
  • Confident when working with computer databases.


  • MS Excel
  • MS Outlook
  • MS Word
  • Filemaker (desirable)

What do we offer?

  • Talented and Supportive Teams
  • Investment in Training and Development
  • A Reward and Recognition Scheme
  • Staff Events and Competitions
  • Length of Service Awards
  • Bonuses and Uncapped Commission
  • Opportunities to travel
  • Support for Professional Qualifications
  • Pensions, Life Assurance and Company Sick Pay
  • Up To 25 Days Holiday plus Bank Holidays
  • Free Parking and a Company Discounts Scheme
  • Employee Assistance Programme

A Passion to Serve

Think Outside The Box

Upfront & Professional


Current LRQA logo - 2014


Dorset Biz