How to Handle ATM Failure

How to Handle ATM Failure

Things break.

Parts fail, components wear out, facias get damaged.

It’s what you do to manage this that will dictate (a) how long your ATM will be down for and (b) how quickly the customers will return once it’s back up and running…



Whilst not every eventuality can be planned for, making sure your ATMs are well maintained makes a failure significantly less likely or its impact less severe.

Preventative maintenance checks allow ATM engineers to identify parts or components that are showing advanced signs of wear and replace them before they become a problem.

These components can then be examined, any obvious faults recorded and then remanufactured and placed into stock for use in the future.

Beyond scheduled downtime, your ATM should be able to operate as expected with the exception of vandalism or attacks on the ATM.

Even attacks themselves can be avoided by upgrading your ATM. The right counter measures can prevent skimming scams, cash trapping and even prevent black box attacks. Proactive action now is far more cost-effective and easier than replacing a cassette’s worth of stolen cash later down the line.


In the case of severe damage (such as an attempted ram-raid) or a severe machine failure, removing the ATM from circulation for assessment, component stripping and remanufacture may be  the simplest solution.

This is especially true if the on-site repair would be less effective and cause more disruption than removing a unit for overhaul.

A reserve of ATMs held in a secure location will allow you to respond to serious issues as well as the changing needs of your customer base quickly and effectively.

It also means that if you have the opportunity to expand your network, the  supply of back up machines allows you can act quicker than your competitors.


When an ATM fails, it’s got to be fixed and fixed as quickly as possible.

Having the right parts to hand is key  and ensuring your stock management is properly planned for can be the difference between a routine repair and a protracted, inconvenient period of downtime whilst the parts are on order. 

Knowing you can get the parts you need is a good start, but there’s more to the repair than just replacing one part for another. 

Refurbishing components avoids having to continually buy in new. It also identifies whether or not the same components are failing and if there’s a better option out there.

This keeps costs down,your stock holding at a manageable level and makes for an easier phase out of components as newer models are introduced.

An effective ATM repair strategy needs to compromise all these elements. 

Whilst we specialise in stock monitoring, it’s impossible to predict every malfunction or instance of petty vandalism.

That’s why preventative maintenance, effective inventory management, advanced exchange and a reliable parts supplier are integral to running an effective ATM estate.

TestLink is uniquely suited to offeryou all these services and more. If you need support maintaining your network, speak to one of our service consultants as your first step.

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